SERVING WALES AND THE WEST FOR OVER 45 YEARS

Discover the largest Jacuzzi®
Hot Tub & Swimming Pool showroom in Wales.

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Welcome to oyster pools & hot tubs

A FAMILY BUSINESS

Oyster Pools is one of the UK’s longest established swimming pool, hot tub and swim spa companies, with over 45 years’ experience and in-depth expertise in the design and construction of domestic swimming pools, and installation of Jacuzzi® hot tubs throughout Wales and the West.

oyster show site 2022

Award Winning Show Site

There are many great reasons why we have won the Peter Geekie award for Retail Excellence for the fourth time in six years.  A contemporary layout with a wide selection of varied products on display and the largest number of filled and working models to demonstrate in our region, plus many more. Why not visit to experience our unique show site for yourself?

OPEN 7 DAYS A WEEK

Monday to Friday: 9am to 5pm. Thursday: until 8pm by private appointment
Saturday & Sunday: 10.30am – 4.30pm
Bank Holidays: 10.30 am to 4.30 pm
Closed: Easter Sunday. Christmas Eve. Christmas Day. Boxing Day. New Years Day.

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READ OUR LATEST REVIEWS

Oyster Pools & Hot Tubs Ltd
Oyster Pools & Hot Tubs Ltd
4.5
Based on 71 reviews
See all reviews
Great experience with Oyster, sales staff had a breadth of experience and knowledge and we were able to quickly work out a tub that would suit us.Good home visit to confirm everything to do with the install would go to plan. This ensured delivery was painless. Crew who delivered the tub were efficient, professional and quick!I would have no problems recommending Oyster to anyone.
Stephen T.
Stephen T.
The purchase process was excellent with the option to visit the showroom after hours to try several different models.The installation team were friendly but the commissioning process left a couple of outstanding issues due to a lack of diligence, however, both of them were solved swiftly by the support team and an outstanding issue has been taken up with the manufacturer.
Glenn
Glenn
Thank you Oyster Pools for guiding us through which pool Spa to buy and the excellent installation. Your installation team installed our spa with professionalism and it was completed in less than a day. Once again thank you.
Glenn H.
Glenn H.
Brilliant Customer Service for every single person we spoke to. No pressure from them at all. Tried out the hot tub we wanted at the site and loved it. Would recommend Oyster Pools to any one!
Adam L.
Adam L.
We popped into the showroom by chance and after a full explanation of all the hot tubs by Gareth, we put a deposit down. There was a wait for delivery and installation which was pointed out to us, but at every point, we've been kept updated and the installation was stress free and comprehensive.We love our new Jacuzzi - we've made it in life!
Stephen D.
Stephen D.
Received our j245 after a small delay really pleased with the service from everyone involved.The staff in the shop very informative and helpful and brilliant installation so patient with new owners. Highly recommend this shop to anyone looking for a hot tub 1st class fair play.
Suzanne H.
Suzanne H.
Great experience from start to finish! So much knowledge as well; Gareth and the team really take their time, explaining their products and how the process works. They really do care about their customers!
Melissa D.
Melissa D.
Our jacuzzi hot tub arrived after a very long wait due to the current situation and hold ups on site our end, not oyster pools fault.Very happy with service, install and training given on water maintenance.Oyster pools have been very professional in every way, well recommended. 100%. Top guys! And gals!!
Adrian S.
Adrian S.
I ordered my J475 in January but due to Covid it had numerous delivery dates, finally arriving in September. Delivery was done efficiently and although a few issues were found, they were documented documented and assurances of a quick turnaround in fixing.Love my new tub, and cannot beat their customer service from order to installation.
Sarah P.
Sarah P.
I really cannot praise Gareth and his team enough.When enquiring about the Vortex AquaGym SwimSpas, Gareth was not only honest, but also modest. We explained that we were on a bit more of a budget, but that was not a problem for Gareth. He helped us in explaining the various features for each model, and explained the things may need, and the things that maybe weren't essential so that we could tune our build to fit our budget.When looking at this style of pool/spa elsewhere, we were met with a hint of snobbery with regards to price. But with Gareth, he explained that we were not the only ones looking for a good deal, and again this helped in refining our choices.The demo evening (wet test) was fantastic. We were met with tremendous hospitality and felt like royalty, as the whole area was after-hours, we had coffees on arrival and were able to get ready in the comfort of the warm changing area (it was a very bleak and wet afternoon) I'm glad that we cancelled our plans for after the demonstration, as it was such a relaxed event that time literally flew by. It was a fantastic experience and really helped to cement our decision on what model of pool we were after. Gareth did not make us feel rushed into a decision, he was respectful and would get back to me as soon as he could if he wasn't available when I tried to contact Oyster PoolsOnce again I would like to thank Gareth and his team for making us feel extremely valued and respected. Gareth doesn't only make you feel like a valued customer, he makes you feel like a close friend. I will wholeheartedly reccomend Gareth and Oyster Pools to anyone who will listen, as the information, care and after-care are second to none.Absolutely fantastic customer service, I will not have bad word said about them.Thank you Gareth and the team, you are all fantastic!
Steve S.
Steve S.
We completed our purchase in June last year. We first had to create the space to put in the hot tub and Oyster Pools were very patient whilst we did that. Also we don’t have the easiest garden to access and Oyster Pools worked well with our landscape gardener to ease it in to position through our neighbours fence. It was a very smooth operation and installation. The rest is history and we have had many hours of enjoyment. As with all things new, learning how to operate the tub, getting the balance of chemicals right took time. I rang Oyster Pools a few times for help and guidance and the service was always very good. I’ve even emptied and refilled it once under their guidance and all has worked well. So far things have worked efficiently and we are very pleased.
Steve P.
Steve P.
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Hot Tub & Swim Spa Buyers Guide

Choosing a hot tub or swim spa can be quite daunting.  The last thing you want to do is end up with a very expensive garden ornament!  Jacuzzi® has put together some really helpful guides to assist you.  With tips on what to look for and debunking some of the industry jargon, they offer some useful insight for buyers.

swim spa buyers guide
Hot Tub Buyers Guide
Swim Spa Buyers Guide

Take advantage of our flexible hot tub, swim spa and swimming pool finance packages

With a full range of finance options available, the dream of owning your own hot tub, swim spa or swimming pool is closer than you think. As we are able to offer a varied range of deposit options and terms there is sure to be an affordable finance plan to suit your budget. Come and talk to one of our consultants in-store to find out more.

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WHY CHOOSE OYSTER POOLS

With over 45 years in the swimming pool, hot tub and swim spa industry, our expertise aims to exceed your expectations, while working within your budget. We look forward to meeting you and making you feel welcome.

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Our Experience

We have been in business on the same show site for over 45 years, designing and constructing swimming pools and for the past 21 years installing thousands of Jacuzzi® hot tubs.  We are the longest established Jacuzzi® dealership in the UK, and the largest one within Wales and the West of England.

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Open 7 days a week!

We are open; 9 am – 5 pm Monday to Friday, and 10.30 am to 4.30 pm Saturday & Sunday. Bank Holidays 10.30 am to 4.30 pm.  We offer private appointments until 8pm on Thursdays.  This commitment allows us to support our many existing customers and meet new customers every day of the week.

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A Family Business

We are a family firm, large enough to cope, but small enough to care. Our 45-year history stems from our hard work, commitment, continued support of customers, and their recommendations. We stand by our quality products and workmanship, so that you receive a great long-term experience.

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Award Winning Show Site

A warm welcome awaits you, with a wide and varied selection of top quality branded hot tubs and swim spas; an inground swimming pool with ‘Galaxy’ pool enclosure, as well as a range of fitted swim spa and hot tub enclosures, pergolas and covers to choose from.  Pool and hot tub chemicals, as well as spares and accessories are all available from our retail shop where you can also receive free help and advice.

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Fully Accredited

Our membership signifies our enduring commitment in our field and gives our customers the reassurance that they have chosen a company they can trust.

SPATA: Swimming Pool and Allied Trades Association

BISHTA: British & Irish Hot Tub Association

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A Great Customer Experience

A great customer experience doesn’t just happen…It’s planned. Our dedicated teams professional manner and down to earth advice will make you feel welcome. We endeavour to make sure you have a fantastic experience, with the minimum of fuss.

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