What Our Clients Say About Us

Take a look at some projects we have worked on and what our wonderful customers had to say about their experience with Oyster Pools.

Sharon Woods
Jacuzzi® J-335IP + CovanaTM

Dawn Davies,
Indoor Pool, Fastlane & Jacuzzi®

Stephen Flynn
Jacuzzi® Swimspa

Steph Hay
Jacuzzi® J-495IP

Liam Bloomfield
Jacuzzi® J-225 x 2


Great experience with Oyster, sales staff had a breadth of experience and knowledge and we were able to quickly work out a tub that would suit us.Good home visit to confirm everything to do with the install would go to plan. This ensured delivery was painless. Crew who delivered the tub were efficient, professional and quick!I would have no problems recommending Oyster to anyone.
The purchase process was excellent with the option to visit the showroom after hours to try several different models.The installation team were friendly but the commissioning process left a couple of outstanding issues due to a lack of diligence, however, both of them were solved swiftly by the support team and an outstanding issue has been taken up with the manufacturer.
Thank you Oyster Pools for guiding us through which pool Spa to buy and the excellent installation. Your installation team installed our spa with professionalism and it was completed in less than a day. Once again thank you.
Brilliant Customer Service for every single person we spoke to. No pressure from them at all. Tried out the hot tub we wanted at the site and loved it. Would recommend Oyster Pools to any one!
We popped into the showroom by chance and after a full explanation of all the hot tubs by Gareth, we put a deposit down. There was a wait for delivery and installation which was pointed out to us, but at every point, we've been kept updated and the installation was stress free and comprehensive.We love our new Jacuzzi - we've made it in life!
Received our j245 after a small delay really pleased with the service from everyone involved.The staff in the shop very informative and helpful and brilliant installation so patient with new owners. Highly recommend this shop to anyone looking for a hot tub 1st class fair play.
Great experience from start to finish! So much knowledge as well; Gareth and the team really take their time, explaining their products and how the process works. They really do care about their customers!
Our jacuzzi hot tub arrived after a very long wait due to the current situation and hold ups on site our end, not oyster pools fault.Very happy with service, install and training given on water maintenance.Oyster pools have been very professional in every way, well recommended. 100%. Top guys! And gals!!
I ordered my J475 in January but due to Covid it had numerous delivery dates, finally arriving in September. Delivery was done efficiently and although a few issues were found, they were documented documented and assurances of a quick turnaround in fixing.Love my new tub, and cannot beat their customer service from order to installation.
I really cannot praise Gareth and his team enough.When enquiring about the Vortex AquaGym SwimSpas, Gareth was not only honest, but also modest. We explained that we were on a bit more of a budget, but that was not a problem for Gareth. He helped us in explaining the various features for each model, and explained the things may need, and the things that maybe weren't essential so that we could tune our build to fit our budget.When looking at this style of pool/spa elsewhere, we were met with a hint of snobbery with regards to price. But with Gareth, he explained that we were not the only ones looking for a good deal, and again this helped in refining our choices.The demo evening (wet test) was fantastic. We were met with tremendous hospitality and felt like royalty, as the whole area was after-hours, we had coffees on arrival and were able to get ready in the comfort of the warm changing area (it was a very bleak and wet afternoon) I'm glad that we cancelled our plans for after the demonstration, as it was such a relaxed event that time literally flew by. It was a fantastic experience and really helped to cement our decision on what model of pool we were after. Gareth did not make us feel rushed into a decision, he was respectful and would get back to me as soon as he could if he wasn't available when I tried to contact Oyster PoolsOnce again I would like to thank Gareth and his team for making us feel extremely valued and respected. Gareth doesn't only make you feel like a valued customer, he makes you feel like a close friend. I will wholeheartedly reccomend Gareth and Oyster Pools to anyone who will listen, as the information, care and after-care are second to none.Absolutely fantastic customer service, I will not have bad word said about them.Thank you Gareth and the team, you are all fantastic!
We completed our purchase in June last year. We first had to create the space to put in the hot tub and Oyster Pools were very patient whilst we did that. Also we don’t have the easiest garden to access and Oyster Pools worked well with our landscape gardener to ease it in to position through our neighbours fence. It was a very smooth operation and installation. The rest is history and we have had many hours of enjoyment. As with all things new, learning how to operate the tub, getting the balance of chemicals right took time. I rang Oyster Pools a few times for help and guidance and the service was always very good. I’ve even emptied and refilled it once under their guidance and all has worked well. So far things have worked efficiently and we are very pleased.

What our customers say

Yes, we are very pleased with hot tub, right from the start when choosing, to installation, Oyster Pools very professional / knowledgeable. When we had an issue with one of the lights, this was dealt with promptly. Happy to recommend Oyster Pools to anyone for quality of products and quality of service and aftercare.

Mr/s Jones, Wotton-Under-Edge

Jacuzzi® J-365CD

We went to a supplier whose hot tub consultant (Gareth) took us through what each model had to offer. We decided on the Jacuzzi J465 as this flagship model boasted everything we were looking for. Furthermore, the look of the spa matched the new garden and our surroundings perfectly: the colour scheme was a perfect match for the tones of our grounds.
The positioning of the spa gives the garden balance and the path to the house links it to the house while letting it remain a separate attraction. The canopy is perfect – for decoration, protection and privacy – and the waterproof television was an inspired and very welcome addition.
Oyster Pools delivered and installed the spa promptly, carefully and with utmost professionalism. The spa is everything we could have asked for and their after sales service is exemplary.

Mr/s Lucas

Jacuzzi® J-465CD & Gazebo

“I was very happy with the service I received from the hot tub dealer. Knowledgeable and friendly sales team, very prompt follow up home visit with sound advice and the hot tub was fitted into a space with awkward access very competently. I would not hesitate to recommend them”

Mr/s Campion, nr Lydney

Jacuzzi® J-LXL

After discussions with Gareth we make our choice and allowed Gareth to liaise with our builder as the installation was not easy as the delivery and installation was to be co ordinate with the landscaping and build of the gazebos. This was done expertly and within a week the installation was complete and the tub ready for use.
The no-hassle approach and client demonstrations on site were second to none and we have been able to enjoy the pleasures of a top of the range tub since. Any chemical needs and maintenance have been dealt with hassle free.
The extra miles we travelled to use Oyster Pools have been well worth while!

Mr John, Vale-Of-Glamorgan

Jacuzzi® J-235IP

“After looking at several different brands we chose a Jacuzzi JLX-L which we are very pleased with. We have sunk it into the decking and it fits in the garden very well. Oyster Pools were very helpful when we were undecided as to which model to choose and the installation was very efficient, particularly in view of difficult access. If you need any advice after the tub is installed they are always willing to help.”

Mr & Mrs White, Weston-Super-Mare

Jacuzzi® J-LXL

We walked around and were pleasantly surprised to see the large choice of spas, and accessories on display, this was extremely helpful in giving us ideas for our own spa area design. We walked into the office and were met by a very nice member of staff who took time out to discuss the very early design criteria we had. After a few more discussions we were able to pin point exactly what products we needed to suit our needs at home. Reassuringly before orders were placed Barry and Gareth at Oyster visited our home on two occasions to verify all measurements.. We now have a fully equipped leisure area which included showers, toilets, spa, steam room and extraction/heating systems. My wife and I celebrated our first night in the spa/steam room and instantly knew it was indeed worth it, we were over the moon. We use the spa/steam room daily it has been such a nice addition to our daily routine and provides a great place to relax, and we feel much healthier for it. An unexpected advantage regards our children, I’m sure other parents wish they could pin down their children at home for a chat sometimes, well the spa fixed that problem, the children love the spa.

Mr/Fry, nr Abergavenny

Jacuzzi® J-480CD

I think it is fair to say that Oyster Pools are passionate about their products and their service and support is second to none The installation of our Jacuzzi was part of a project to re-develop the garden at the rear of our property from a wooded slope to a series of hard landscaped terraces

Access to the site was very restricted, requiring the Jacuzzi to be turned on to its side to pass through a narrow passage way, down some steps, along a winding woodland path and finally on to the back lawn. The team from Oyster Pools turned up right on time, and there were enough men to carry out this tricky task quickly and efficiently, despite the many challenges

Mr Bowman, Abergavenny

Jacuzzi® J-LXL

Oyster Pools were extremely helpful from the moment we visited their showroom back in April.
Once we made our choice the delivery and installation was smooth and fuss-free, nothing was too much trouble. It’s being used regularly and has been of great benefit to my back problems. I’d have no hesitation in recommending them.

Mrs Coates, nr Ross-On-Wye

Italian Design: Jacuzzi® Unique

The Beckerley’s Jacuzzi® is true family project. Mr and Mrs Beckerley purchased the J-J335IP to form the centrepiece of their garden and to provide hydrotherapy to relieve the effects of their son Michael’s arthritis. The location within the grounds was meticulously planned – by Michael (pictured) – as were the decking, flora, umbrella and wooden frame surrounds. The finished feature shows all the family’s objectives were met. As Michael says: “The Jacuzzi is exceptional, both in looks and hydrotherapy benefits. Oyster did a great job for us and we continued by designing an environment into which the Jacuzzi fits perfectly. The hot tub has enabled us to realise the garden’s potential and we couldn’t be happier with the results.”

Mr & Mrs Beckerley, Cardiff

Jacuzzi® J-335IP

Before installation we carried out a lot of work to create the perfect space, equipped it with a concrete base, and, following delivery, we built a wooden gazebo to house the spa and recreation area. The location of the spa was carefully chosen to allow for the best possible views of the stunning countryside and ease of access from the house.
The spa was installed by Oyster Pools and throughout the work, the Oyster Team were efficient, organised and kept any inconvenience to a minimum. We were fully consulted by Oyster during all aspects of the process and, when transporting the spa, they took great care to protect our grounds; not an easy task given that it was installed at the top of what was then a steep, wet and muddy incline.
We now have a spa and leisure area perfect for relaxation and entertaining and can enjoy the hydrotherapy benefits of the Wellis My-line Venus while taking in one of the best views in the country. To say we are pleased is something of an understatement and we thank Oyster for all they did to make this possible.

Mr Meredith, nr Abergavenny

Jacuzzi® J-235

Oyster Pools were very professional and willing to consider our site demands and once a site visit had taken place I was confident that they would be able to install exactly to our specification. On the day of installation I was amazed by their efficiency, they arrived on time, worked with great care and followed every aspect of our plan. The quality of the canopy has added to the overall aesthetic (which is important to us) and in fact has gathered as much interest as the hot tub itself! Both Jacuzzi and Oyster Pools have responded with speed to any questions I have had, I was not deserted once the purchase was complete, I feel fully supported and I am sure this will continue.

Mr & Mrs Fathers, Aberystwyth

Jacuzzi® J-LXL